Gary Hamel

“A well-conceived product excels at what it does. It's close to being functionally flawless - like a Ziploc bag, a radio from Tivoli Audio, a Philips Sonicare toothbrush, a Nespresso coffee maker or Google's home page.”

“I was frustrated for a long time with my colleagues in the business school world and with so many management authors who didn't really see themselves as innovators. They were glorified journalists.”

“I don't know whether the universe contains any evidence of intelligent design, but I can assure you that thousands of everyday products do not.”

“Top-down authority structures turn employees into bootlickers, breed pointless struggles for political advantage, and discourage dissent.”

“As human beings, we are the genetic elite, the sentient, contemplating and innovating sum of countless genetic accidents and transcription errors.”

“Fact is, inventing an innovative business model is often mostly a matter of serendipity.”