Donald Schön

“Another group at MIT and Harvard University developed the notion of “organizational learning.” Chris Argyris and Donald Schön were the key figures in this group. Argyris was a student of Kurt Lewin, who was a participant in the Macy Foundation meetings that were chaired by Warren McCulloch.”

“A social system does not move smoothly from one state of its culture to another... Something old must come apart in order for something new to come together. But for individuals within the system, there is no clear grasp of the next stable state - only a clear picture of the one to be lost Hence, the coming apart carries uncertainty and anguish for the members of the system since it puts at risk the basis for self-identity that the system had provided.”

“Old questions are not answered—they only go out of fashion.”

“Belief in the stable state serves primarily to protect us from apprehension of the threats inherent in change. Belief in stability is a means of maintaining stability, or at any rate the illusion of stability. But the most threatening situations are those that confront us with uncertainty, and by ‘uncertainty’, I don’t mean risk, which is a probability ratio which we all know how to handle, particularly those who are managers of industry. We can deal with risk.”