A biography for Ana Patricia Botinhasn’t been written yet.
“We're a boring retail and commercial bank.”
“Santander gives you a unique opportunity to invest in the U.K. economy.”
“Being different is critical.”
“I think cash will be around for a long time.”
“I wanted to be a journalist. I used to write articles at university about politics.”
“Everybody has their own style.”
“Profit, wealth creation, competition - these are not dirty words but the lifeblood of a dynamic economy.”
“We are the most British of Britain's banks. This always gets a chuckle; I don't why.”
“We need to change how we run banks. We need to change the culture. If we get it right, we can have a huge impact.”
“We can help companies committed to addressing global challenges such as climate change.”
“We need critical mass. We need people, not just one or two. We need a lot of them.”
“I am confident that our experience, our scale, our intimate knowledge of the needs of our customers put us on the front line of economic and social progress.”
“We are going to make people who do some things with Santander into loyal customers who bank with us every day. This is what will allow us to compete in a world where banking customers have more and more choice. If we don't do this, then we won't grow in the next decade.”
“I wanted to be a journalist. The other thing I wanted to be was a spy.”
“Bright graduates will either set up their own companies or come and work for us or a consulting firm or government. But going to work for a small company if you are really good? No way.”
“I want the best people, not just on the banking side but on innovation and technology.”
“We need to stop frowning upon failure whilst criticising those that succeed.”
“I started at the bottom. Nobody has given me anything.”
“I didn't join a bank because my father worked in a bank or because I thought I was going to be a banker or because I thought I was going to be where I am today.”
“When times are tough, we tend to outperform as margins increase.”