Abigail Johnson

“No matter how senior you get in an organization, no matter how well you're perceived to be doing, your job is never done. Every day, you get up and the world is changing; your customers are expecting more from you. Your competitors are putting pressure on you by doing more and trying to beat you here and beat you there.”

“Every day, you get up, and the world is changing; your customers are expecting more from you. Your competitors are putting pressure on you by doing more and trying to beat you here and beat you there.”

“I am in a traditional financial services business - but we at Fidelity can see that the evolution of technology is setting our industry up for disruption. What if this technology could do for the transfer of value what the Internet did for the transfer of information?”

“When computer systems cause errors, you can end up with The Dreaded NIGO - the 'not in good order' transaction.”

“Change is something that is expected and, therefore, not resisted.”

“We need to come up with use cases for this technology that drive clear benefits for individuals and institutions - these are our customers. Too often we see bitcoin and blockchain technologies as solutions in search of a problem. We don't just need these systems to be technically better than the alternatives - we need them to be more user-friendly.”

“Don't assume that the answers are out there in the form of somebody else already doing something. Sometimes they are. But you have to think beyond that.”

“I like analyzing and managing large-scale transaction processing platforms, record-keeping administration, and brokerage trading services.”

“Lots of people will give you advice... and depending upon how well they know you, the advice might be valid or not so valid.”

“At the end of the day, you know yourself best.”

“Even a small reduction in errors and rework can have a significant impact.”

“We at Fidelity view ourselves just as much a financial information processing company as an investment management firm. That may not be too newsworthy.”

“Every day, you have to get up with new energy and new ideas to contribute to pushing the organization forward.”

“We set up a small bitcoin and ethereum mining operation... that miraculously now is actually making a lot of money.”

“I'm a believer. I'm one of the few standing before you today from a large financial services company that has not given up on digital currencies.”

“When everyone is running the machine, and it's all working, there's a tendency to look at the short term and focus on incremental opportunities and not look ahead to the really big opportunities.”

“Returns matter a lot. It's our capital.”

“There's a time that may come in an organization where leading by influence is not enough. When things are not going the way they need to go, there's a time when one has to step up... to set the organization back on the right direction.”

“Blockchain technology isn't just a more efficient way to settle securities. It will fundamentally change market structures, and maybe even the architecture of the Internet itself.”

“I was raised to believe that New England is the best place on the planet.”